Terms and Conditions

These Terms and Conditions (the “T&C”) govern the upskilling services provided by Udigi (“Udigi,” “Company,” “we,” or “us”) and apply to all users who enroll in or utilize our services. Udigi’s registered office is located at Flat No. 5, Anna Street, Indira Nagar, Mudaliarpet, Puducherry.

Updates or Modifications to T&C

We reserve the right to update, amend, modify, or revise these T&C from time to time. Updates will be reflected on this page with the respective “Date of Update.” Continued use of Udigi’s services after any changes constitutes your acceptance of the updated T&C. We encourage users to periodically review these T&C to remain informed of any changes.

Services Provided

Udigi offers mentorship and training programs, both online and offline, designed for career aspirants across various sectors and work backgrounds, with a specific focus on non-tech domains, only Digital Marketing (“Service”). Each training program is referred to as a “Program,” and collectively as “Programs.”

Access to Udigi Resources

During your enrollment in a Udigi Program, you will have access to various resources designed to enhance your learning experience. Access policies for these resources are as follows:

3.1 One-on-One Mentorship

Udigi offers one-on-one mentorship through online and offline channels.

3.2 Mentors and Live Sessions

• Udigi Programs are delivered by qualified professionals and domain experts.
• Scheduled live cohort sessions are conducted via the Google Meet platform.
• Recorded sessions are not available for future reference.

3.3 Delivery Support Executive (DSE)

• A dedicated Delivery Support Executive (DSE) is assigned to assist you throughout your Program.
• The DSE handles concerns related to class quality, mentor feedback, fee payments, technical issues, or other program-related requests.
• Contact details of the DSE will be shared via cohort-specific communities. Students are advised to communicate primarily with their DSE unless otherwise required.

3.4 Lifetime Resource Access

• Program resources hosted on the Learning Management System (LMS) will be accessible for life.
• Students retain the right to seek domain-specific support and guidance.

Career Support Services

Udigi provides job readiness and placement assistance through rigorous mentorship, domain expertise, networking opportunities, and dedicated channels.

Disclaimer: Job readiness support should not be interpreted as a job guarantee. Udigi does not promise or promote guaranteed job placements. Success depends on individual competence and effort.

Fee Payments

5.1 Payment Policy

• Unless otherwise agreed in writing, half of the Program fee is payable at the time of enrollment.
• Payments must be made through a secure payment link provided by an authorized Udigi Program Advisor.

5.2 Payment Security

• Udigi does not store your credit card or sensitive payment information.
• Payments are processed securely through partnered payment gateways in compliance with Reserve Bank of India (RBI) regulations.

Program Pause Policy

6.1 Temporary Pause

• Students may temporarily pause their Program. During this period:
  • Access to the LMS platform and other resources will be revoked.
  • No new lectures will be added.
  • Students will be enrolled in a new cohort upon resumption.

6.2 Payment Obligations

• The Program Pause policy does not exempt students from financial obligations under any financing agreements (e.g., NBFC financing).
• Students must continue to pay due installments without delay. Failure to comply may result in termination from the Program without certification, support, or refund.